Monday, November 2, 2015

How to Combine SEO with Content Marketing to Maximize Traffic

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This post is a little different from my usual posts…

Typically, I write about one specific topic, e.g., SEO, content marketing, or social media marketing.

But often, when I read comments and emails from my readers, I see a big problem with their mentality.

It boils down to a question such as:

Should I focus more on SEO or content marketing?

And I get where that’s coming from, but it’s the wrong question.

You’ve seen the stats:

And these numbers can, of course, lead to some confusion.

If both SEO and content marketing are useful for a business, then which one is better for you?

The answer is both.

Although content marketing and SEO share some similarities, they are two different things that can be used at the same time to benefit a business.

And while most of my posts talk about one or the other, this one is going to focus on how you should connect your use of content marketing and SEO in your business. 

Where SEO and content marketing overlap

The reason why so many people have trouble connecting SEO and content marketing is because they don’t have a clear picture of what each represents.

We can fix that with a few quick definitions:

SEO: Anything that is done to increase your organic search engine traffic.

Content marketing: Creating and spreading content to attract traffic.

Although you can get more precise with the descriptions, those simple definitions are all you need to understand both concepts.

They have a lot in common: Although they are separate types of traffic strategies, both content marketing and SEO often overlap…

…starting with content.

For SEO, content is a must. And for content marketing, well…it’s in the name.

In the past, they required different types of content.

You could get away with thin, 500-word articles around your target keyword for SEO.

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I’m not saying that you can’t rank 500-word articles, but it’s much harder to rank the same junk that you could rank before.

In the past few years, the content needed for SEO started to resemble the content needed for content marketing.

Quality and value are the top priorities for this content.

How do they fit together at a high level? Imagine being able to create one awesome piece of content and then use it to attract traffic from all of the biggest sources.

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When you use your content effectively (and optimize it for different channels), you can easily double or triple your resulting traffic.

Instead of just trying to get search engine traffic for an article, you can also use content marketing tactics and promote it on social media.

But there are differences: It’s naive to think that content marketing is exactly the same as SEO even though some over-optimistic marketers seem to think that way.

SEO certainly fits well into most on-page and off-page aspects of content marketing. However, technical SEO is pretty far removed from content marketing.

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Some parts of technical SEO will affect your search engine rankings (such as optimizing your crawl rate) but won’t have any affect on your content marketing results.

So, although they share a lot of similarities, know that there’s more to SEO than just the basic on-page keyword targeting.

They can also benefit each other in big ways: One thing that most don’t realize at first is how much SEO and content marketing complement each other.

Here’s a list of basic SEO tasks you might do:

  • optimize page load speed
  • make content responsive
  • fix dead links and bad redirects
  • ensure that your content has a clear hierarchy (i.e., heading tags)

All of those things can help your content marketing efforts.

A faster page load speed is good for the user experience no matter where they’re coming from. Same goes for responsive content.

By fixing dead links or bad redirects, you improve the reader’s experience as well as keep them on your site reading your other content (a very good thing).

Finally, a clear content hierarchy improves the readability of your content.

Content marketing is all about the user experience, and SEO has been heading in that direction for the past while, which is why they complement each other now.

1. Which one goes first?

Although both SEO and content marketing are compatible with each other, they are different in a few key ways.

For example, if you created a great guide, you’d still want to include certain keywords in the most important places.

So, do you find the keywords first and then build the content around them?

Or do you create the content first and then find appropriate keywords to use within it?

The answer is that either way can work, but they both have their own strengths.

The case for content marketing first: With this process, you’d focus on coming up with ideas for content that your target audience is interested in.

Once you create the content, you do some keyword research around that specific topic to find some keywords you think you could rank for. You add them mainly to your headings.

Finally, you find a way to get that content in front of as many people as you could.

There are two big benefits of this option.

First, if gives you a lot of flexibility.

If you choose the keyword first, you create the content around that specific keyword, so you don’t have much choice later on.

Here, if you’re having a tough time ranking for your keyword(s), you can just choose a longer tail keyword that will be easier to rank for.

Second, search volume doesn’t equal value to a reader.

This is actually really important.

That’s because depending on which approach you take, you generate content ideas in different ways:

  • content marketing first – you learn about your target audience and figure out what their problems are. You create content to solve those problems.
  • SEO first – you do keyword research and go after the highest volume keywords.

When you do typical SEO research, you find keywords searched for by the highest number of people. That means that it’s a common query.

However, that doesn’t always translate into value.

For example, a new business owner is likely to Google something like:

What is SEO?

Not surprisingly, that phrase is searched for a decent amount, about 10,000 times a month.

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But all they’re really looking for is a simple definition in most cases.

No matter how good your content is, it’s not going to have a huge impact on their lives (they won’t value it highly).

But after they learn a bit about what SEO is, they have a bigger problem: “How do I actually do SEO?”

So, they search for:

SEO plan for a small business

or something along those lines. They find a really detailed guide that shapes their SEO work for years to come. This is an example of something that is truly valuable to a reader.

But guess what? That search phrase (and other similar ones) gets a negligible amount of search volume.

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If you only create content based on highly popular terms, you’ll often miss creating content that solves your target audience’s biggest problems.

This is a big deal for two reasons:

  1. You have a limited usefulness - When someone comes to Quick Sprout, I want them to find everything they need about marketing. If they can’t find what they’re looking for, they’ll go to another site. I want to be the expert they come to for content, and later for business.
  2. High value converts higher - If your content solves a big problem for your readers, they’re going to remember it. That’s how you get loyal subscribers, who later turn into customers. Getting hundreds of thousands of visitors is nice, but it’s not if none of them turn into customers because they’re coming for low value content.

That being said, low volume searches aren’t necessarily high value problems, and high volume searches aren’t necessarily low value problems. You have to take it on a case-by-case basis.

The main takeaway from this is that if you rely on a keyword tool—like most SEO-first marketers do—you’ll miss some big problems and interests of your target audience.

Missing those will significantly lower the potential results of your marketing efforts (i.e., sales).

The case for SEO first: After reading the first case, you might be all set on focusing on content marketing first, but there are a few advantages of going with the keyword-first method.

First, it can improve your content.

When you create your content first, you do everything you can to make it as good as possible for the reader.

If you have to add a keyword for SEO purposes, you’re detracting from the optimal phrasing that you originally had. It won’t necessarily be awkward, but your new version of a title might not be as intriguing as the original was.

But if you know your keyword from the start, you’ll always keep it in mind, which will likely change the overall message you create (compared to content first).

The second main benefit is that you do find out what the common problems might be, but they might not be as valuable to solve.

If you only get topic ideas from observing or talking with your target audience, you’ll typically hear from them when they’re having a big problem (a high value situation).

You won’t hear them express small problems very often because they’ll simply try to find an easy solution by searching for it.

By creating content around keywords, you ensure that you find all of the medium to high volume keywords, regardless of the value they hold for your target audience. Ranking for these terms is still a good thing even if those visitors don’t directly convert as highly.

If you’re smart, you can direct those initial visitors to other more valuable content that you’ve created after you’ve solved their first problem.

How about a hybrid? To me, it’s clear that both approaches have their own strengths and weaknesses.

The obvious solution is an effective one: use both methods.

You should spend time researching good keywords to create content around.

You should also spend time researching your target audience to find out what their biggest problems are. Then, create content to solve those problems and add keywords after.

2. Focus on evergreen content for the best of both worlds

Although SEO and content marketing both aim to raise your website traffic, they typically do so in different time frames.

When you create a new great post, you typically promote it hard right away. This includes emailing your list and doing a lot of email outreach to other site owners in your niche.

This results in a few quick bursts of traffic to that post, and then it’ll die down.

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On the other hand, you’ll likely get no (or very little) search engine traffic right away unless your domain is very authoritative.

Over time, as you promote it and it accumulates backlinks, you’ll notice that the search engine traffic continues to increase.

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However, that only happens for certain posts.

On others, that are news-related, you’re more likely to get some search traffic right away, but it’ll quickly drop down to near zero as your content becomes irrelevant.

I don’t know about you, but I’m not a huge fan of spending the time and resources to create a great piece of content only to have it attract traffic for a short period of time.

I want it to continue to be seen for years after I create it. That’s how you get an overall traffic graph that keeps growing. Your content essentially builds on itself.

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To make sure this happens, you should focus most of your effort on evergreen content.

There are some exceptions, but for the most part, it’s your best option.

Maximizing traffic with evergreen content: Evergreen content refers to any content that will be just as useful in the foreseeable future as it is today.

Compare that to a story about Google’s latest algorithm change, which will be interesting for a few months at the most and then become useless.

Think about all of those link building guides from five years ago. Almost all of them are irrelevant in today’s SEO world.

The idea behind evergreen content is that you can get the short-term traffic boost from content marketing as well as the steady, long-term traffic from search engines.

In fact, the work you do to get traffic initially will speed up the time it takes to get search engine traffic.

Identifying evergreen topics: In most cases, you can spot evergreen topics with a bit of common sense.

Think about what you plan to write about:

Will it still be useful a month from now? A year from now? Five years from now?

Hopefully, the answers to all those questions are yes or, at the very least, maybe.

You can also search for a keyword and see how old the results are. If you see multiple posts that are years old, it’s likely an evergreen topic.

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Some topics are more evergreen than others: I just said that an acceptable answer to those questions is maybe.

That’s because in some niches, you’ll never be able to find enough topics to write a definitive guide on that will stay relevant forever.

Many topics evolve over time. So, just because you can’t guarantee that a post will be useful in a couple of years from now doesn’t mean that it isn’t worth writing.

A great example of this is Brian Dean’s complete list of ranking factors. As long as SEO continues to change, ranking signals will also change.

But instead of creating a one-time post and then letting it fall into obscurity, Brian continuously updates all his guides:

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Most of his content is evergreen because he doesn’t need to change it radically. Instead, he continues to make small updates on a regular basis to ensure that it stays relevant over time.

3. Pick metrics that represent both sides of the coin

Some marketers don’t know if their content marketing or SEO efforts are actually working.

If you want to be successful, you can’t just say, “I think this is going well.”

Instead, you need to pick metrics to track. These metrics should reflect the results of your work and tell you what’s worth doing.

If you don’t see that they are improving over time, you need to rethink your strategy.

When it comes to both content marketing and SEO, you can choose metrics that correspond to each part separately and both of them together.

Although you can choose whichever metrics make the most sense for your business, let’s go over a few of the most common.

Metric #1 – Traffic (SEO and content marketing): One of your main goals for both SEO and content marketing work is to increase the amount of traffic you’re getting to your website.

Quality of that traffic is also important, but in most cases, getting more traffic usually leads to more profit.

It’s important to look at your traffic over a fairly long time. Everyone is going to have spikes and dips depending on the day of the week and month.

Record your traffic data in a spreadsheet for each month. Then, compare it not only to the previous months but also to the same month in previous years.

You’ll want to start by recording your overall traffic numbers, which you can get from your Audience Overview in Google Analytics:

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But that doesn’t tell you very much about the results of your individual work.

That’s why you should also record both your organic search traffic as well as your referral traffic.

To find these numbers, just go to your acquisitions tab in Google Analytics, and select “by source”.

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Of course, some of your SEO work (like building links) may result in direct or referral traffic, but these are the best metrics you have. They don’t have to be perfect, just indicative of your success.

Metric #2 – Keyword rankings (SEO): In addition to being important for tracking your overall search engine traffic, keyword rankings are the most important thing to track from an SEO perspective.

If you’re doing good work, you will see rankings rise over time.

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It doesn’t really matter which tool you use—just find one that lets you look at your rankings over a long time frame.

Metric #3 – Subscribers (mainly content marketing): In order to judge the quality of your traffic, you want to see how many of your visitors turn into subscribers or customers.

But your subscriber rate is also indicative of how valuable and persuasive your content and call to action are, which makes this a good overall metric for content marketing.

To track this, you can set up goal tracking in Google Analytics:

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Or you can just look directly at reports provided by your email marketing service provider:

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Metric #4 – Engagement (mainly content marketing): Subscriber rate isn’t the only way to measure how valuable your visitors find your content.

You can also track other engagement metrics to help complete the picture.

Obviously “engagement” isn’t a metric you can track, but I’m referring to any metric that reflects engagement on your website:

  • Average time on page
  • Pages per visit
  • Visitor recency (how often people return to your site)
  • Comments

You want to track most of these over time, just like the other metrics. Measure them once or twice a month, and record the data (you should have an average for each time period).

After you collect data for at least three months, you can start to see if your engagement is increasing as expected.

For example, you can look at the number of comments your newest posts are getting:

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And compare that to your older posts:

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Since your topic will influence most engagement metrics, it’s important to look at averages over a period of time to even things out.

4. The best links for SEO are also the best links for content marketing

When you create a great piece of content (for your content marketing), what’s your goal for promoting it?

It should be to get large audiences to see it.

This might be in the form of direct traffic (like if you send it to your email list) or in the form of links on other web pages, which is even better.

Obviously, the best links are the ones that send the most traffic.

As it turns out, exactly the same links are some of the best links for SEO purposes (increasing authority and therefore rankings).

Type #1 – Guest-post links: One use of content marketing is to drive traffic back to your site by posting on other sites, i.e., using a guest post.

In these posts, you usually get one or two links back to your website in an author bio.

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As long as you’re guest-posting on highly authoritative sites (the ones with a lot of traffic), these links will not only send direct traffic but also improve keyword rankings.

In addition, sometimes you can add extra links to other content you’ve created in the body of the guest post.

Type #2 – Contextual links: When it comes to SEO, nothing beats the value of a contextual link on an authoritative page.

These links are a part of a sentence and are as natural as they can be:

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The better your content marketing is, the more of these links you will get, which will not only send you traffic but also improve search traffic over time.

5. Internal links serve two purposes

Most people include internal links in their content just because bloggers tell them to.

But it’s important to understand how they affect both your content marketing and SEO results.

Also, don’t forget that internal links include any link not only in your content but also in navigation elements on your site. They all affect your results.

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In particular, they have two main benefits.

Benefit #1 – Send link juice to other content to help SEO: If your site doesn’t have much authority yet, it won’t have a big effect, but internal links can still help you rank better.

They help you do this in two ways:

  1. Adding relevance – Google looks at the anchor text of the internal link, as well as surrounding content, to try to understand what your page is about in order to rank it for any queries.
  2. Passing through authority (“link juice”) - Many SEOs focus all their energy on ranking a page by getting external links (from pages on other websites). If you have a strong domain, you can often rank quickly for easy keywords with new content by adding a handful of internal links to that page.

It’s a good idea to schedule a bit of time each time you publish a post to add a few internal links to your new page from older (relevant) posts on the site:

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It only takes a few minutes to do and will help your rankings significantly.

Don’t use the same anchor text for all the internal links to the same post—use a variety of fitting anchor text.

To find those old relevant posts, use this search string:

(topic of new article) site:(your site name)

For example, if I wrote a new article about writing funny email subject lines, I would search for:

Writing funny email lines site:quicksprout.com

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This will show you the posts that Google thinks are the most relevant to your new one.

Benefit #2 – Expose your audience to more of your content: Remember those engagement metrics from before?

Two of them are probably more important than the others:

  • Pages per visit
  • Visitor recency (how often people return to your site)

The reason why they are more important and useful than the others is that if you’re creating great content, they should both go up over time.

They are also less subject to large variations like comments (which depend a lot on the topic) and time on page (which depends a lot on the length of content) are.

Often, when reading a particular post, a portion of your readers will want more information. A well-placed link can get a click-through rate of 1-5%.

Considering that you can have several internal links in a single piece of content, you can almost guarantee that most readers who like your content will find more topics to read about on your site.

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The more useful your internal links are, the more time visitors will spend on your site (if they like your content).

Additionally, if they run out of time before they can consume all of your content because they find so much of it through internal links, they will come back to keep reading.

Finally, other than the 5-10 posts on your home page, how many posts do your new readers see?

In most cases, it’s not many.

Which isn’t ideal, especially if you’ve created hundreds of posts. You want them to find as much relevant to their situation content as possible now. In order to do that, they need to find older posts.

The perfect way to show them those older posts is through internal links.

Conclusion

Both SEO and content marketing are highly effective ways to drive traffic, conversions, and profit for the vast majority of online businesses.

But you don’t need to pick one or the other. You can get the full benefits of both at the same time.

In fact, focusing on one will often increase the results of the other.

I’ve gone through five main areas that either affect or are affected by your SEO and content marketing.

If you understand all five concepts, you should be prepared to handle both sides in your future marketing.

Some of those concepts are more difficult to understand than others.

So, if you have any questions, leave them in the comments below.

Email Deliverability and the Holidays

It’s that time of year when retailers are gearing up for the holidays. Black Friday is less than a month away, and then the rush to the holidays is on at full blast. Deliverability is always a hot topic during this time of the year. The amount of support tickets and queries we get shoots up every holiday season. It’s like all of a sudden, everybody in the organization decided to study their deliverability metrics at the same time.

The truth is that marketers, who are the most successful during the holidays, don’t just wake up on Nov 23rd and start thinking about Black Friday sales. We know for some retailers these few days can make or break a whole year of effort. No, the examples to learn from don’t start a week before, they start today. Senders who start their email ramp-up 3-4 weeks before the holiday season make complete sense, and it’s one of the best ways to see great results in November and December.

First, let’s set the rules of the road for most receiving ISP’s. In an ideal world, they would like to see you send exactly the same amount of traffic every single day, with the exact same engagement rates on every send. Consistency is one of the most tried and true methods to great inbox placement. That gets tossed out the window when it comes to the holidays.

We see senders who have sent once a week all year long, suddenly decide to send 3, 4, 5 or more messages in a day. The predictable thing usually happens. We start to see throttling on the ISP side as they slow messages down. An executive doesn’t get an email right away, and they start asking questions. What’s wrong with our email? Fix It!

The prepared marketer has started the holiday push already. They have begun gradually increasing the frequency and the relevance of the offers and messaging. A 5% to 10% increase in traffic every couple of days (while closely managing engagement and deliverability metrics along the way), can get you to a point where sending that second or third message on Black Friday won’t be the end of the world. You’ve established a consistency with the ISP’s, and they don’t see a big jump that puts list origin into question. In other words, you can feel confident doing the things you need to get done through email without getting shut out the biggest day of the year.

There are some important technical points to be aware of for Black Friday and Cyber Monday. ISP’s see substantially more traffic on these days than any other time of the year. They do and will see technical issues, backlogs, and have to sometimes throttle traffic. This is the reality of systems, sometimes all the planning in the world underestimates these factors. We see and hear of more deferrals in this short period of time, than the rest of the year combined. Senders who are deferred are just about always ones who have ramped up suddenly, and in big volumes.

Don’t get caught planning for Black Friday on Thanksgiving Day. Start ramping now to have the needed consistency to be more aggressive on those most important of shopping days!

Want more help for the holidays?

You came to the right place.

Download Turning 2014's Holiday Trends into 2015 Revenue and see how you can learn from what consumers did last year to help you have the happiest of holidays this year.

Why Should You be Tracking Your Metrics?

Why Should You be Tracking Your Metrics? written by Alex Boyer read more at Duct Tape Marketing

I’ve been asked all the time why I track metrics. My response is always the same: I ask them “Why don’t you track your metrics?” Their answer doesn’t surprise me. It’s always something like “It takes too much time,” or “Numbers are boring.” While I can sympathize with a dislike of math, I was never one to get excited for calculus class, tracking your metrics is the only way to check the health of your marketing strategy.

No scientist would execute an experiment without recording results. No championship baseball team (Congrats Royals!) would finish a game or season without reviewing their stats. So why would you work so hard on your marketing without reviewing your metrics?

Check-Up

Bar Graph Chart Data Information Inforgraphic Report Concept

For the most part, you know when you’re healthy. Every day you wake up, you feel fine, go to work and come home. Our bodies tell us when we’re unhealthy. That doesn’t mean you shouldn’t get regular check-ups. These checkups help you identify things you may not be feeling on a daily basis that may be hurting your health. If you’re healthy, these check-ups serve as an opportunity to reaffirm everything you’re doing to stay healthy. Besides, don’t you always get a bit excited when you get a good test result?

As a business owner, you may view your business the same way. You know your bottom line and when business is booming. You know when things slow down and business may be hard to come by. You can feel it.

Much like your check up with your doctor, checking your metrics can show you why your business is healthy, and may bring your attention to something that you may not be able to “feel.” And the best thing is that you don’t have to see a professional to diagnose the problem. You just have to know what you’re looking for.

What to Look For

Metrics may look like numbers, but really they tell a story. All you have to do is learn the language to understand the story your metrics tell.

Recently, I wrote a post outlining the top 4 content marketing metrics, what they mean and how to fix it. Once you have an idea of what each of those metrics mean, you can begin to read the story of your website. Be sure to look for any spikes in activity and compare that to any blog posts you’ve made live or any other marketing activity that coincides with the activity.

How often to look for it

I always check metrics weekly, but I’m in the business of digital marketing, and this doesn’t make sense for most business owners. I’d suggest at least recording your metrics once a month. This way you’ll have enough data to see trends over a longer period of time. Content marketing takes time to work correctly; these long-term trends will give you the best picture of your plans’ effectiveness.

What are you waiting for?

It doesn’t take a big time commitment to track your metrics, but it does take some time to learn what to look for. Take the time, learn all you can about metrics and it will help you save time and energy with your marketing efforts.

Alex-Boyer-Photo-150x150-e1420769709443.jpgAlex Boyer is a Community Manager and Content Ninja for Duct Tape Marketing. You can connect with him on Twitter @AlexBoyerKC

Email Marketing: 4 data points to help you build the case for a bigger budget in 2016

As we get towards the end of the year, it’s time for B2C marketers to make last-minute tweaks to drive holiday sales and B2B marketers to get those last few, really high-quality leads that will hopefully close in fiscal year 2015.

But don’t overlook another important date that is coming up on the calendar as well — January 1, 2016. The day that 2016 budgets kick in for many marketers.

To help you win the email marketing budget you need to be successful in 2016, here are a few key data points that you can drop into your proposal or presentation.

Data Point #1: Customers want email

According to a 2015 study of 2,057 American consumers by MarketingSherpa (MarketingExperiments’ sister publishing brand), customers want email. When asked In which of the following ways, if any, would you prefer companies to communicate with you?, 72% of consumers chose email, by far the most popular response. Postal mail was a distant second with 48% of respondents.

Not only do customers want email, but this was true for all age groups we surveyed. Email was the most frequent response in every age group (for Americans 65 and older, postal mail tied email for the top spot).

Data Point #2: Your competitors are using email

At the MarketingSherpa Media Center at &THEN, the DMA’s annual event, I asked Thorin McGee, Editor-in-Chief, Target Marketing magazine, about the state of email marketing.

I am presenting one of the sessions during Target Marketing’s 2015 All About eMail Virtual Conference & Expo about the strategic formula for email conversion success and using testing to optimize your email program (more on testing in Data Point #4), so I knew Thorin would have some key takeaways about email marketing at the ready for an off-the-cuff conversation.

The most interesting piece of data Thorin shared in our conversation came from Target Marketing’s Media Usage Survey 2015.

“We do our own media usage survey every year. And I’ve written it personally for the last five years. And every year I’ve done it, email has been the most used marketing channel among our readers,” Thorin said.

“It’s also been the one seeing the highest level of spending growth. Which is a little strange when you think about it because for five consecutive years, how could the same channel, one, be used by 96% of our readers, and two, still be seeing higher budgets year over year?”

Near universal usage of email marketing paired with ever-increasing budgets? To see why I think this is possible, let’s take a look at Data Point #3.

Data Point #3: Email generates an ROI

Marketers continue to win more budget for email marketing because it has a pretty impressive ROI.

The exact number varies based on where you look. The DMA has one of the most-quoted numbers I’ve seen about email marketing ROI — that it generated $43.52 for every dollar invested. But this well-known number is from 2009.

In 2011, the DMA found email bringing in $40.56 for every dollar invested. And more recently marketing consultant Jordie van Rijn found email (in the UK) to have an average ROI of $38 for every dollar spent, up from $24.93 in 2013, as reported in the National Client Email Report for the DMA UK and Email Hub.

Vendors have their own data as well. In 2014, Experian reported that the average ROI for a dollar invested in email was $44.25. Perhaps the most ambitious number I’ve seen is from Epsilon, which claimed, back in 2009, the DMA’s number was actually low if you take into consideration “the action that email drives offline and directly to Web sites, email marketing’s ROI is probably closer to $130 — about three times the DMA’s estimate.”

While these numbers can be a starting point when making the case for your budget, don’t focus too closely on them. In fact, the sagest data I’ve seen about email ROI comes with a very vague data point. Chad White, Research Director, Litmus, said,

“The Direct Marketing Association says email marketing returns $43 for every dollar invested in it. While that’s incredibly impressive, it’s even more impressive when you realize that figure averages in a lot of low-performing programs. I know brands that are generating email marketing ROIs of $80, which they’re achieving with aggressive, smart spending on technology and services.”

To provide some context and help you be an informed consumer of information, Chad does work for an email vendor, so “aggressive, smart spending on technology and services” is to his company’s benefit.

That said, Chad does have an excellent point that is backed up by MarketingSherpa data. Email marketing was only producing an ROI for 60% of marketers when we last asked about this topic in December 2012.

This means, that in all of those average email marketing ROI numbers above, the “have nots” are pulling down the even better numbers generated by the “haves.”

It’s not enough to just send email to potential customers. As they increasingly demand more personal, more relevant, more helpful emails that provide a true utility in their life, it will likely take “aggressive, smart spending on technology and services” to be in the upper echelon of email marketing ROI. So remember Chad’s point when setting, and making the case, for your own budget.

You need the technology to be able to get relevant messages to the right people, and then services (or internal resources) to actually create the messages to send through that technology.

“Email, no matter what you’re trying to do, is content. People are getting it in the same sense that they used to get newspapers. And you need to make an interesting newspaper in order for them to keep opening it and for you to have a chance to sell them something,” Thorin told me.

Data Point #4: Budget for testing to improve that ROI

Of course, it takes more than technology and content to achieve ROI from email marketing. As any loyal reader of the MarketingExperiments blog well knows, it also takes wisdom about the customer. Testing is an excellent way to gain that wisdom about your customers.

But it’s bigger than email. So the data point I’ll share about testing is not even about testing; it’s about data — 90% of the world’s data has been produced in the last two years, according to the U.S. Chamber of Commerce.

I found that data point in an article by Scott McCorkle, CEO, SalesForce Marketing Cloud, in which he says “Email is the perfect petri dish for data testing.” He also shared this example:

“With email, marketers can bring in their data and test campaigns, offers and messaging on a scientific basis. Data also allows for highly personalized emails, like those recently sent by DonorsChoose.org in a campaign to aid teachers who had never been funded. These personalized emails were sent exclusively to donors within a close ZIP code range to encourage localized giving, and they generated $450,000 from approximately 4,500 donors, or about 1.9 percent of DonorsChoose.org’s revenue for the first half of their 2015 fiscal year.”

But it’s not just about the data

When setting your budget, also consider the reason we collect all of this data — the customer.

The point of collecting all this data and testing with it is to serve a customer with relevant value. As conversion consultant Jeremy Smith said, “Manipulating your visitor into making a decision that is wrong for them is no way to build a business. Doing that is the same as making false claims or otherwise misrepresenting a product. You may get a conversion, but it will be your last from that customer.”

And according to my interview with Thorin, the truly successful email marketers follow this advice. The brands that look past an overall conversion and focus on the relationship have the most successful email programs.

“The subject line is the most important thing for me to get our media audience, our Target Marketing audience, to open an email,” Thorin said.

“When you talk to really good email marketers, though, they’re using oftentimes the same subject line over and over again because they have reached a level of customer loyalty and brand recognition that their customers, their email list subscribers, are going to open the email every day just to see what they’re doing in it. And they treasure that, and they never mark that as spam, because of that.”

You can follow Daniel Burstein, Director of Editorial Content, MECLABS Institute, @DanielBurstein.

You might also like

The Strategic Formula for Email Conversion Success — November 12, 2015, 2:45-3:15 p.m. EST, during the free 2015 All About eMail Virtual Conference & Expo

Watch full sessions from MarketingSherpa Email Summit 2015

Email Marketing: Using A/B tests to challenge your assumptions

Email Messaging Online Course — from MarketingExperiments’ parent research organization, MECLABS Institute

Sunday, November 1, 2015

Bring Your AdWords Campaigns Back from the Dead with Keyword Insertion

If you want to be successful with PPC ads, you need to demonstrate that you understand what prospects are looking for and serve up a relevant ad experience to match.

If you fail to communicate a cohesive message or fulfill the promise you make with your ad, you could face some nightmarish consequences. (Even scarier than that time you accidentally sent out a marketing email with the intro “Hey <FIRST_NAME>.”)

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*Screams of terror.* Image by d.loop via Flickr.

We’re talkin’ consequences including:

To avoid an ad spend disaster, you want your PPC ads to be hyper relevant.

Relevance ensures you get the clicks you deserve, people find what they need, Google trusts your page (because you deliver what you say you do), and you earn a high Quality Score. Your ads could also cost less and  earn better placement.

Fortunately – as we learned in a recent Unwebinar with Bloom Search Marketing’s Martin Perron and Andrew Alkhouri – you can convey relevance from ad to landing page by using AdWords Keyword Insertion. Even better? You can use this AdWords feature in combination with Dynamic Text Replacement (DTR) in Unbounce to extend the same relevance through to your landing page.

Brush up on Bloom Search Marketing’s PPC takeaways by watching the webinar recording here, or read on for some distilled wisdom.

First thing’s first…

Keyword Insertion: Serving up relevant ads

Keyword Insertion (the feature formerly known as Dynamic Keyword Insertion) is an advanced AdWords feature that allows you to create an ad that responds to search queries and updates based on Keywords in a specific ad group.

keyword-insertion-img

In other words, you can swap out your ads’ headline or description text based on the keywords prospects actually search for.

This feature is helpful because it takes less time to set up than creating separate ads for each possible query, but also because everyone searches Google differently. While one person might search for “Halloween house,” another might search for “Halloween castle”; still another might look for “ Halloween activities.”

If you set up Keyword Insertion correctly, you can appear as an exact match for each of these terms (your headline or description text keywords will swap) and more searchers will see your offer as especially relevant to their needs.

Selecting especially relevant keywords

As Martin pointed out in the webinar, the first step in setting up Keyword Insertion correctly is to decide on the most worthwhile keywords for your business, with the help of Google’s Keyword Planner.

As an example, let’s say you just published a landing page offering 15% off tickets to your annual Halloween attraction, the “ACME Haunted Castle,” and now you need to drive some traffic to your new page.

Ideally, you want some PPC ads to appear when someone searches Google for keywords like “Halloween House,” “Haunted Mansion,” and “ACME Castle,” for example, because people actively searching for these terms are demonstrating high purchase intent (they already know what they’re looking for), and are far more likely to click through from your ad to landing page and convert.

To get started, you’d navigate to the planner from the tools menu in your AdWords account:

all-campaigns-tacktik

Then, type in search terms relevant to your campaign.

keyword-planner

Here Google will indicate the popularity of the suggested keywords. You’ll see the average monthly search numbers, how competitive a keyword is, and even suggested bids.

As Martin warns, not all of the suggested keywords will be a perfect match for what you offer, so be selective and ask yourself if each term is truly connected to your business.

Select the type of keywords that’ll work for Keyword Insertion

When setting up your ad, you can choose from four different types of keywords: exact match, phrase match, broad match, and modified broad match. In the webinar, Martin focused on exact and phrase match (but you can read about all four types here):

  • Exact match, as it sounds, ensures that your ad is only displayed when the user’s query matches your keyword exactly (i.e. “Haunted Castle”)
  • Phrase match applies to search queries with extra words either before or after the keyword. Phrase match would allow your ad to appear when someone searches “Best Haunted Castle,” or “Haunted Castle in Montreal,” for example.

When using Keyword Insertion, it’s best to stick with exact and phrase match as these types of keywords provide precise targeting and can help you attract those with a clearer idea of what they are searching for (i.e. quality leads more likely to convert). These types of keywords also prevent you from having misspelled or misplaced words in your ads.

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Using broad or modified broad match can make your keywords appear out of intended order in your final ads, leading to some wonky headlines like this.

Once you’ve selected some exact and phrase match keywords to use, you’ll add the keywords to your ad group. At Bloom Search Marketing, Martin noted that he tends to use ad groups containing about 15-20 keywords per group.

As a rule of thumb, if you can swap out one keyword for another in the same ad and still have it make sense, then you’ve got a good group of keywords for a single ad group.

Bonus tip:

Pay close attention to the search terms used in conjunction with keywords related to your business, because they can say a lot about the searcher’s intent.

For example, someone searching for “Halloween costume ideas” is likely to be in the research phase, whereas someone searching for, “Halloween vampire costume” could be ready to buy.

Different sets of keywords with different intent will require their own ad group, ad, landing page and offer to match.

Adding Keyword Insertion to your text ad

Once you’ve selected the keywords you want to target and have added them to an ad group, it’s time to build your ads.

In your ad group, click the big red “+AD” button to get started writing a new text ad.

ad-group-haunted-castle

From there, you can enter your copy.

Add the Keyword Insertion feature by adjusting the headline using the syntax Google recognizes: “{KeyWord: Default Text}.” (Make sure to replace “Default Text” with something generic that will appear if none of the other keywords do).

keyword-haunted-house

Dynamic Text Replacement: Serve up a relevant landing page

Finally, you’ll add the URL for the landing page your ad will direct to.

This is where the second indispensable PPC tool comes in: an Unbounce feature called Dynamic Text Replacement (DTR).

DTR allows you to swap out the text on your landing page – so that your ads and landing page will present exactly what visitors searched for.

Clicked an ad about a Haunted House? That’s what you’ll find in the landing page headline! This allows you to ensure that your prospect is seeing an exact match to their query, from the ad all the way to the landing page headline.

Maintaining this sort of message match increases conversions because it reassures people they’ve come to the right place.

If you’re using a landing page with DTR, make sure you update with the URL containing the DTR parameter, like this:

url-haunted-house
In this screenshot, “Haunted+Castle” corresponds to the name of the list of keywords in that ad group. “Haunted House” corresponds to the default text that would be swapped out if none of the other keywords in that ad group appear.

From there, you’ll simply set up a dynamic piece of text on your Unbounce landing page (for where you’d like the keyword swap to take effect). Your headline, metadata title, page description and call to action are all great options for this.

Relevance is key

Great marketing is about creating seamless experiences for prospects.

When you match your ad and landing page headline to the keyword that your prospect is searching for, you demonstrate that you understand what they want and are ready to offer it to them.

But you also demonstrate to Google that you’re putting your money where your mouth is — which ultimately increases your Quality Score and CTR, while lowering your CPC.

How’s that for a win-win?

Weekend Favs October Thirty One

Weekend Favs October Thirty One written by John Jantsch read more at Duct Tape Marketing

My weekend blog post routine includes posting links to a handful of tools or great content I ran across during the week.

I don’t go into depth about the finds, but encourage you check them out if they sound interesting. The photo in the post is a favorite for the week from Flickr or one that I took out there on the road.

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Good stuff I found this week:

ONTRApages – Create, publish and track landing pages – free!

Focus – Productivity timer for your Mac based loosely on the Pomodoro approach

Salestools.io – Prospecting and automation tools for LinkedIn

Saturday, October 31, 2015